Dubai Electricity and Water Authority (DEWA) Customer Care phone number, address, email

DEWA customer care service phone number, address, email

For DEWA Hayak Live chat, click here

DEWA WhatsApp: +971-4-601-9999


Mailing address: Dubai Electricity And Water Authority
P.O. Box 564 – Dubai – U.A.E


DEWA People of Determination Customer care

DEWA POD team email:

DEWA Contracts & Procurement

For Procurement, please contact us from 7:30AM to 2:30PM – Gulf Standard Time.
Phone: +971-4-3223013
We will reply within 2 working days.
For purchasing tenders and tender submission, you can send your queries to:
Phone: +971-4-3223013
Phone: +971-4-3223015

Benchmarking Request

Please contact us on:

Benchmarking Team will respond within 3 working days.

DEWA Media Centre Enquiries

We, at DEWA, our PR&Media team would like to keep in touch with you, and ready to receive any inquiry related to media content, please reach us on the below:

DEWA Technical Centers

For Technical Discussion, please use Technical Discussion Support.
For Water technical inquiries, you may visit Al Quoz Sustainable Building.
For Infrastructure NOC inquiries, you may also visit Warsan Complex.

DEWA Customer Care Happiness Center

Visit the customer care centre location for your unresolved queries online

  1. Future Customer Happiness Centre in Dubai Municipality, Dubai
  2. Future Customer Happiness Center in Dubai Festival City Mall, Dubai
  3. Hatta Customer Happiness Centre, Dubai
  4. Future Customer Happiness Center in Burj Nahar, Dubai
  5. Future Customer Happiness Center in Ibn Battuta Mall, Dubai
  6. Al Quoz Sustainable Building in Dubai
  7. Umm Hurair 2, Dubai

How to get DEWA connection

How to get EV Green Charging (Charger) card in Dubai?

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