Dubai Festival City Mall Customer Care Phone number, Location, Open times, Shops, Offers

Dubai Festival City Mall Customer Care Phone number, Location, Open times, Shops, Offers

One of Dubai’s most remarkable retail, dining and leisure shopping destination is Festival City Mall. It is also a popular venue for spectacular sunset views and an evening light show over the surrounding water. Located just five minutes from the Dubai International Airport, Festival City Mall is a popular shopping place for stopover and business travelers. With more than 500 reputed brands and stores to select from, the mall is home to the city’s only IKEA, a flagship Zara store and the largest luxury department store, the Robinsons. Adding to its popularity, the mall is banked on the Creek with lovely scenes of vibrant city life. Visitors love Imagine, the record-setting water, light and laser projection show that takes place daily after sunset at Festival Bay.

Quick Facts About Festival City Mall

  • It is owned by Al-Futtaim Group.
  • It s the Middle East’s largest mixed-use development: all elements for work, living, and leisure.
  • Total Gross Leasable Area(GLA) is about 43 million sq ft
  • Located by Dubai Creek, it has annual footfall of over 1 million.
  • It has over 400 stores, 90 restaurants and cafes, a 12-screen multiplex cinema and a bowling alley.
  • It holds a Guinness World Record for Imagine, Laser Light Show, the world’s largest water screen projection
  • It is also the location of some of the city’s most popular festivals including the Emirates Airline Festival of Literature in March and Dubai Shopping Festival in January each year.
  • It is home to the only IKEA store in the city
  • It is home to the largest luxury department store, Robinsons.
  • Dubai Festival City Mall has free covered parking, with a capacity of over 13,000 vehicles.
  • It has been awarded the Five Star award ‘Best Retail Development’ at the Arabian Property Awards 2010, and two other prestigious Retail City awards: ‘Mall of the Year’ and ‘Best Retail Destination of the Year

Anchor Stores

The prime anchor stores at the Festival City Mall are Robinsons, Ikea Dubai, Top Shop, Zara, H&M, Coach, DKNY.



Favorite store of the residents of Dubai! IKEA, the Scandinavian furniture and home accessories store is well known for chic designs that are surprisingly affordable. It has a large assortment of home accessories ranging from textiles to art, sofa-beds to decking out the whole kitchen. Families also love the IKEA restaurant that provides a much-needed break in between your IKEA shopping. Meatballs and mash tend to be favorites though baked salmon and roast chicken thigh dishes have made the mark.


The two-storey fashion store ZARA, has an entire floor dedicated to women’s fashion on the ground floor of Festival City Mall. The men’s and children’s fashion clothing occupies level one.

Marks & Spencer

Located on Ground floor and First floor, this much-loved British brand offers a massive variety of items. It includes clothing for children, toddlers, men, women along with its famous delicious food. You can shop for the whole family at Marks & Spencers and also pick up a beautifully presented gift hamper for the discerning foodie it offers.

John Lewis

If you’re looking to kit out your home in a range of fresh new styles, look no further than John Lewis. Located within Robinsons department store on Second floor, the 15,000 square foot space is devoted to homeware from furniture to linens, all bearing the British brand’s trademark quality materials and craftsmanship. Take a wander around John Lewis and you’ll surely be hooked – with free delivery and installation ensuring minimal fuss from start to finish.

Carrefour Super Market

Carrefour is one of the leading French hypermarkets chains that provide the best quality and a diverse selection of products, where shoppers can purchase items for their every need. In addition to food and general household products it also offers electronic goods, bags and luggage, mobile phones, digital cameras and camcorders, DVDs, camping equipment and outdoor goods, stationery, car accessories, furniture, home appliances, carpets and rugs, and garden furniture.

Food Courts and Restaurants

The Festive City Mall features a 3,500 square metre food court and over 300 metres of waterfront dining. It offers a variety of dining options including bakeries, cafes and a large food court. There are 2 separate areas packed with specialty restaurants and loads of sweets and dessert sections.


This London-based casual restaurant is known for California-style Mexican food. Located on the second floor in the Skywalk food court, it portrays a “build your own” style where you can customize your meal by choosing your favorite bits from its range of ingredients. It also serves its signature drink; the frozen margarita mocktail.

Festival Bay Dining

Spectacular views are the significant features of the Festival City. You can enjoy the beauty of nature while dining at the restaurants overlooking the serene waters. Some good restaurants offering Festival Bay Dining are Al Fanar, Chili’s, Eataly, Motomachi and Nando’s.


The high-end Italian restaurant has all types of authentic Italian food and beverages such as Gragnano durum wheat pasta, fresh egg pasta from the Langhe as well as traditional Piemontese and other Italian salami and cheese.



Festival City Mall can never cease surprising you with lots of things to do. There’s one installation art that truly impresses visitors the most—Imagine. The mall’s popular attraction holds a Guinness World Record for the world’s largest water screen projection. It is located at Festival Bay. The special effects including breathtaking water displays, 30 galactic-themed fountains, laser light shows and intense flames can mesmerize you . It is indeed the most stunning spectacle of the Mall.

Faby Land

It is regarded as the futuristic family fun space for kids of all ages. Fabyland offers several thrilling rides like the XD Dark Ride, Bumper Cars and Flume Ride. If you’re more of a gamer, you’ll love their huge range of skill testers and action-packed video games.

Stay & Play

With its modern take on a typical crèche, Stay & Play ensures that your kids have a fun and social play date while you take a much needed break. Now you can Enjoy your shopping in peace!

Dhow Rides

After shopping, visitors can enjoy a traditional Abra ride along the beautiful Dubai Creek. You can take in the breathtaking view of Burj Khalifa and the canal water bridge while using the city’s traditional water transport. If you’re looking for more luxury on the waters, opt for the glass-enclosed dhow that will take you from the mall and along the Business Bay canal.

Novo Cinemas


Enjoy Dubai’s only IMAX screen and 7-Star experience of Novo Cinemas on the Second Floor. It is an entertaining escape from reality. This large cinematic complex can accommodate 2300 movie fanatics.


  • Guest service desks
  • Mobile charging stations and ATM machines
  • Free WiFi
  • Porter service, Delivery Service
  • Gift cards
  • Kiddie carts and Children’s wrist bands
  • Baby strollers and wheelchairs
  • Baby changing rooms and Prayer rooms

Getting there

By Metro

Creek Metro Station 1 is the nearest metro station from Dubai Festival City. It is 4.1 Km away by foot and the best ways to reach are by bus or by car or taxi. The taxi will drop you at the Crown Plaza Hotel in festival city and distance is around 2.5 Km, for waterfront you have to walk from there.

By Bus

There are bus stops at arrival level of T1 and T3 and the arrival area of T2. Take bus 43 from T1 to go to Dubai Festival City from where bus 44 will take you to Al Ghubaiba bus station.

Opening Timings

Sunday to Wednesday – 10am to 11pm

Thursday to Saturday – 10am to 12pm

Festive City Mall Phone – 800 38224 6255

Official Site –

Festive City Mall Location – It is situated at Dubai Festival City on the banks of the historic Dubai Creek


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