Ukraine International Airlines (UIA), PJSC is the flag carrier and the largest airline of Ukraine. The airline was established on 1992, with its head office in Kiev with its main hub at Boryspil International Airport outside of Kiev. UIA operates domestic and international passenger flights and cargo services to Europe, the Middle East, the United States and Asia.
Ukraine International Airlines Sales Office in Dubai
Ukraine International Airlines Dubai, United Arab Emirates Address:Dubai – Sales Agency,
Sharaf Travel L.L.C
Khalid Bin Walid
Street Bur Dubai
United Arab Emirates
+ 971 4 406 0530, + 971 4 397 8176
Ukraine International Airlines Official website: https://www.flyuia.com/ae/en/home
Ukraine International Airlines (UIA) Customer care
To change your booking or book a flight online, ask questions about purchasing airline tickets, making changes to tickets or ordering additional services, you can contact the Ukraine International Airlines customer carePhone: +38 (044) 581-50-50, +38 (044) 364-50-50
The Customer Relations Department business hours (Ukrainian time, UTC +2) are:
Monday – Thursday: 09:00 am – 06:00 pm; Friday: 09:00 am – 04:45 pm.
UIA Booking help department Email: bookinghelp@flyUIA.com, contact@flyUIA.com
If your inquiry is about booking a flight with UIA or making changes to your reservation, please contact UIA booking help department or the contact center
If you have any complaints or claims concerning the service on UIA flights, please contact:
UIA Customer Relations Group: Customerservice@flyuia.com (except flights to/from USA);
How to contact Ukraine International Airlines for Group booking?
Contact Ukraine International Airlines for group booking through the below link.
Group booking: https://www.flyuia.com/ua/en/forms/group-service
Ukraine International Airlines Charter Booking
To charter a passenger flight, contact Charter Flights Department
Phone: +38 (044) 581 56 25
Ukraine International Airlines Panorama club contacts
Phone: (380-44) 581-52-52
Fax: (380-44) 230-88-66
Ukraine International Airlines Panorama Club (Frequent flyer program): https://www.flyuia.com/ua/en/panorama-club
Ukraine International Airlines helpdesk email: firstname.lastname@example.org
*Request from flyUIA.com for International Sales Department
Ukraine International Airlines Online Check-in | Flight Schedule |Flight Status
Ukraine International Airlines Online Check-in: www.flyuia.com/online check-in
*UIA Check In available 24 hours before your flight departure time.
Ukraine International Airlines Special assistance
Request for special services in Ukraine international airlines UIA: https://www.flyuia.com/ua/en/forms/spec-service
Travel while pregnant in Ukraine International Airlines (UIA)
Expectant mothers can travel in Ukraine International Airlines until 35th week if it is single pregnancy and 32 nd week if multiple pregnancy.
- parturient women can travel after delivery within 7 days.
- newborn babies can travel under the age of 7 days.
If there is any complication, a medical certificate is required to travel in Ukraine International Airlines.
For more details, visit https://www.flyuia.com/ua/en/information/passengers-with-special-needs
*The medical certificate must be issued at most 7 days before the date of the beginning of the air carriage from the airport indicated on the ticket.
Ukraine International Airlines Baggage Allowance, Lost&Found items and Delayed Baggage
Ukraine International Airlines Hand baggage allowance:
Hand baggage allowance on Embraer-145 aircraft: 1 piece weighing up to 5 kg, maximum size of 105 cm (55 х 35 х 15 cm)
For all other classes: 7 kg – 115 cm (55х40х20 cm)
Ukraine International Airlines checked baggage allowance
Economy class checked baggage allowance in UIA: 23 kg
Business class checked baggage allowance in UIA: 32 kg
Ukraine International Airlines Excess baggage: Buy your excess baggage here
For more details about baggage, visit https://www.flyuia.com/ua/en/information/baggage/checked-and-hand#baggage
Ukraine International Airlines Lost&Found Phone: +38(050)398-00-10, +38(050)398-00-11, +38 0482 39 37 10
Ukraine International Airlines Lost and found email: email@example.com
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