Telecommunications Regulatory Authority (TRA) is UAE’s federal telecom regulatory authority. TRA is responsible for the following:
- Ensuring telecom services are available to all provinces of the country
- Assuring that the licensed operators fully follow established rules and regulations
- Protecting the interests of subscribers
- Developing telecom sector and helping to implement the best and most advanced technologies.
Established in: 2003
Headquarters: Abu Dhabi, UAE
TRA Office in Dubai:
TRA Contact / Customer Care number: Toll Free Call Center: 80012 , International: +971 4 7774049
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TRA Email address: info@tra.gov.ae
TRA Website: https://www.tra.gov.ae
TRA Dubai, Al Wuheida St, Dubai
- Customer Happiness Center working hours: 7:30 AM – 2:30 PM
- Call Center working hours : 8:00 AM to 06:00 PM
Complaining to TRA about Telecom operators: Du / Etisalat / Virgin Mobile
Go here to start the complaint process
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