Mall Of The Emirates Customer Care Phone number, Location, Mall/Store Hours, Shops, Offers, Events, Activities

Mall Of The Emirates Customer Care Phone number, Location, Mall/Store Hours, Shops, Offers, Events, Activities

Situated in the Al Barsha, on Sheikh Zayed Road in Dubai, Mall of the Emirates is the region’s first shopping resort and flagship luxury destination that welcomes more than 42 million visitors annually. Home to more than 630 international stores, totaling 255,489 sqm of retail space, the mall offers more than 80 of the world’s most prestigious brands, an indoor ski resort, a multiplex cinema, a theater, a huge selection of restaurants and fast food outlets, and several hotels. Owned by Majid Al Futtaim group, Mall of the Emirates was opened in 2005.

Quick Facts About Mall of the Emirates

  • Mall of the Emirates was opened in 2005 with an investment of more than AED 1 billion
  • Total Gross Leasable Area(GLA) is about 255,489 sq ft
  • It is one of the most visited shopping destinations with annual visitors of 42
  • It is home to 630 shops.
  • It has an extensive family and entertainment area that includes Ski Dubai, a game center, the 14-screen VOX cinema complex and Dubai Community Theater and Arts Centre (DUCTAC)
  • It has direct access to the Dubai Metro

Anchor Stores

The prime anchor stores at the Mall of the Emirates are the Apple Store, Boutique 1, Carrefour, Centrepoint, Debenhams, Harvey Nichols, Home Centre, Jashanmal, and Marks & Spencer.



The vast hypermarket is situated on the ground floor of the mall. It is known as one of the cheapest supermarket in Dubai. Along with food and household products, it also sells clothes and shoes for adults and children, toys and games, garden equipment and furniture, tents and camping equipment, luggage, furniture, rugs and carpets, televisions, audio equipment, DVDs, cameras and video cameras, game consoles, and mobile telephones. It also has a fairly large section as souvenir area where we could buy trinkets like fridge magnets, stuffed toys etc. at a fraction of the price of tourist souks.

Harvey Nichols Dubai

Spreading over 3 floors, it is the largest Harvey Nichols store outside the UK. The store is well known for its strong collections of women’s designer clothes, handbags, and footwear.


It occupies 140,000 square feet of the ground floor and is home to Shoe Mart, Splash, Lifestyle, and Babyshop. Shoe Mart specializes in affordable footwear for men, women and children, while Splash offers high street fashion from its own designers and international brands such as Lee Cooper. Babyshop caters to babies and children aged up to 16 years old and stocks affordable toys, clothes, prams and pushchairs, furniture, and more. Lifestyle sells a wide range of products including perfumes, cosmetics, bags, jewelry, home furnishings, bedding, and lighting.

The Fashion Dome

Mall of the Emirates Dubai


Fashion has now gone full circle with the Fashion Dome. It houses luxury fashion retailers under a massive glass dome. The Luxury Wing opened in 2016 as part of the mall’s most recent expansion. It is home to high-end stores such as MCM, Boucheron, Brunello Cucinelli, Etro, Roger Vivier, Jimmy Choo, and Alexander McQueen. It’s situated on Level 1. It offers customers an unparalleled shopping environment, with dedicated parking facilities, eye-catching interior architecture, dining and the best mix of haute couture fashion stores like Cartier, Bottega Veneta, Dolce & Gabbana, Chanel, Canali, Michael Kors, Salvatore Ferragamo, and CH Carolina Herrera.

Food Courts

The mall offers a great choice of restaurants and places to eat and drink. There are two food courts. There’s one on the ground floor at the eastern end of the mall, and another on Level 1 on the western side near Ski Dubai. There are concentrations of restaurants on Level 2 near VOX Cinemas (Yo! Sushi, Dean & Deluca, Eat Greek, Din Tai Fung etc.), and on the ground floor of the Fashion Dome (Biella, Tribes, P.F.Chang’s etc.).

Din Tai Fung

Taiwan’s most famous food-chain, Din Tai Fung has its first location in Level 2 of the Mall of the Emirates. It is ranked as one of the world’s Top Ten Best Restaurants by The New York Times. It is popular for dumplings, but there are also noodles, soups and meat dishes available, too. Other highlights are Szechuan shrimp and chicken wontons and the seafood xiao long bao.


Ski Dubai – is an indoor ski resort at the western end of the mall. It offers 5 runs that vary in difficulty. The longest is 400 metres with a drop of over 60 metres. It also features a freestyle zone, a snow park, a shop, and restaurants.

VOX Cinemas Mall of the Emirates – is a 24-screen multiplex cinema showing all the latest blockbuster movies. It reopened in 2015 after a massive redevelopment that saw the introduction of new viewing concepts such as VOX Kids and Theatre by Rhodes.

Magic Planet – The amusement and entertainment area of the Mall of The Emirates is called Magic Planet and it’s spread over two floors. This makes it the largest indoor family entertainment centre in Dubai. Here you’ll find fun rides, games and attractions including a 10-pin bowling alley and the RoboCoaster, a 2-person thrill ride that is unique to the Middle East. The TGI Fridays restaurant is also here.

The Dubai Community Theatre and Arts Centre – is a thriving, non-profit creative centre on Level 2. The Centrepoint Theatre can seat over 500 while the Kilachand Studio Theatre can accommodate 150. Together they offer plays, comedy shows, operas, classical music concerts, ballet, and films. The complex also includes dance studios, art classrooms, and an art gallery. A comprehensive programme of courses and workshops is offered. Classes available include creative writing, crafts, painting and drawing, pottery, sculpture, drama, acting, dance and ballet, and music.


  • Customer service desks
  • Store guides and maps in English, Russian, Chinese and Arabic
  • Washrooms, baby changing areas and prayer rooms
  • Baby stroller rentals
  • Etisalat bill payment machine
  • Luggage storage
  • Car hire (Thrifty) and banks.
  • 4-storey car park

Getting there

Getting to the Mall of the Emirates is easy. It’s situated in the Al Barsha area of the city, just off the Sheikh Zayed Road at Interchange 4.

By Car

A 4-storey car park offers spaces for over 7,000 vehicles. Parking is free at weekends (Friday and Saturday) and public holidays and for the first four 4 hours the rest of the week. A pay-on-exit system is in operation. Drivers must validate their parking tickets at a pay machine (even if no fee is due) before returning to their vehicles. Pay machines accept notes and major credit cards. Customers of Ski Dubai and VOX Cinemas enjoy an additional free hour of parking and should present their parking ticket to the Ski Dubai or VOX Cinemas cashier to have the extra time applied.

By Taxi

All taxi drivers should be able to find the Mall of the Emirates.

By Metro

The mall has its own dedicated Metro station. The Mall of the Emirates Metro Station is on the Red Line and is linked to the mall by an air-conditioned walkway.

By Bus

Several feeder buses offer services to nearby areas. For example, service F29 goes to Dubai Production City (via Motor City and Sports City). Service F30 goes to Arabian Ranches, while service F33 serves Al Barsha.

Opening Timings

The Mall of the Emirates is open 7 days a week.

Sunday to Wednesday 10 am to 10 pm

Thursday to Saturday 10 am to midnight.

Opening hours for Carrefour are 9 am to midnight daily.

Contact No. +97144099000


Mall of the Emirates Location


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