Dubai World Trade Centre (DWTC) Customer Care Phone number, Email, Hours, Halls, Free Zone Services


Inaugurated: February 26, 1979 by Queen Elizabeth II

Owner: Government of Dubai

Height: 184 m

The Dubai World Trade Centre, historically called Sheikh Rashid Tower, is a 38-storey and a height 184 m skyscraper in Dubai, United Arab Emirates, which was erected in 1979.

Dubai World Trade Centre (DWTC) Customer Care Contact Details

Address: Sheikh Zayed Rd – Trade Centre – Trade Centre 2 – Dubai – United Arab Emirates

Phone: +971(0)43064500, 800DWTC (3982)



Map: View location here.

List of Halls

1. Al Multaqua Ballroom


                             Size of the Hall: 1080 sq.meter                                                 Ceiling Height: 5.7 m

2. Halls 1-8 and the Pavilion


                     Size of the Hall: 1800 – 4752                                                 Ceiling Height: 7.5 – 10

3. Sheikh Maktoum Hall

                                                Size of the Hall: 3859                                              Ceiling Height: 7

4. Sheikh Rashid Hall

                                                Size of the Hall: 7703                                      Ceiling Height: 12.6

5. Sheikh Saeed Halls

                                                Size of the Hall: 15,083                                      Ceiling Height: 10-14

6. Trade Centre Arena

                                                Size of the Hall: 9100                                      Ceiling Height: 14

7. Za’abeel Halls

                                                Size of the Hall: 30,906                                      Ceiling Height: 6.85 – 10

*For more details visit here.

Free Zone Services:

  • Register: Formation of a new legal entity as a free zone company or as a free zone corporation
  • Residence visas: Visas, identity documents and permits
  • License: Issuing dual or independent license
  • Administrative services: Issuance of certificates, including NOCs

List of licenses provided by Free Zone?

Commercial license

  • This license allows companies to carry out the commercial activities specified in the license, which allow the import, export, sale, distribution, and storage of the things permitted in this license.

General Trading License

  • This license allows the practice of commercial activities through an unrestricted set of activities, products, and/or items using this license, which allows its holder to import, export, sell, distribute, and/or store all such categories under this License.

Professional License

  • This license allows the provision of specific services mentioned in the license within the free zone and in any other areas in the United Arab Emirates (subject to the necessary local licenses and permits that may be required in other jurisdictions), and these services include consulting services, general consultations, And the implementation of programs and training, and the internal repair of restaurants, and the provision of human resources services.

Event Organizing License

  • This license allows the organization of meetings, incentives, conferences, and exhibitions, in addition to many commercial and entertainment events, and the provision of all goods and services related to the event organizer.

Business operation permit

  • It represents one of the unique services provided by the Dubai World Trade Center Authority, which is the option of locally licensed companies to transfer their headquarters to the free zone, or wishing to establish them in the free zone, and this is achieved by issuing work permits for companies licensed by the Department of Economic Development in Dubai , or that wish to obtain a lease, and work in the free zone.

Documents required to establish a free zone company with the Dubai World Trade Center Authority?

Documents required:

Document Description
DWTC Application Form Available from the DWTC Authority
FZCO Application Form Available from the DWTC Authority
Company profile A brief summary of the FZCO that includes
its industry sector and proposed business
activities Detailed business plans are accepted
but not mandatory
Passport Copies of Shareholder(s),
Director(s) and General Manager
Applicable for UAE Residents and Non-Residents
For UAE Residents: Copy of Emirates ID and
residency visa of Shareholder(s), Director(s)
and General Manager
Applicable for UAE Residents only
No Objection Letter from local sponsor
for General Manager (if applicable)
Required only if General Manager is currently
a UAE Resident with a work visa

*For more details visit here.

How to book a Hall at DWTC?

  • Visit
  • Choose the type of event.
  • Select your Start Date and End Date.
  • Expected number of Participants.
  • Would you like additional services for Accommodation, AV / Production, Exhibitor Services, Food & Beverages and Hosekeeping.
  • Enter your Personal Details.

Contact Dubai World Trade Centre (DWTC) on social media

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