Table of Contents

Metro Fines / Penalties in Dubai

The below table shows the list of fines for violating the rules in Dubai Metro

Violation Description	AED
Use of public transport facilities and relevant transport services or to enter or exit the fare zone areas without payment of exact fare.	AED 200
Failure to present the Unified Card upon request.	AED 200
Using a card designated for others.	AED 200
Using an expired card.	AED 200
Using an invalid card.	AED 200
Selling Unified Cards without prior permission from the Authority.	AED 200
Using Counterfeit card.	AED 500
Causing a disturbance or inconvenience in any way to users of Public Transport and Public Facilities and Services.	AED 100
Accessing or sitting in areas designated for specific categories.	AED 100
Eating and Drinking in areas where eating and drinking are not allowed.	AED 100
Sleeping in passenger shelters or any place where sleeping is prohibited.	AED 300
Damaging, vandalising or destroying equipment or seats on Public Transport and Public Transport Facilities and Services.	AED 2000
Parking vehicles in areas designated for metro users for a period exceeding the permitted period.	AED 100 per day & Up to 1000
Entry into restricted areas inside Public Transport and Public Transport Facilities and Services in violation of posted warning signs and boards.	AED 100
Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.	AED 100
Putting feet on seats.	AED 100
Selling or promoting, in any way goods and commodities inside Public Transport and Public Transport Facilities.	AED 200
Failure to comply with the instructions of the inspectors or authorised personnel of the Authority or obstructing the performance of their duties.	AED 200
Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.	AED 200
Bringing animals into Public Transport and Public Transport Facilities and Services, except guide dogs for blind persons.	AED 100
Spitting, littering, or performing any act that would compromise the cleanness of Public Transport and Public Transport Facilities and Services.	AED 200
Smoking inside Public Transport and Public Transport Facilities and Services.	AED 200
Misusing lifts or escalators.	AED 100
Boarding the Public Transport Facilities and Services by climbing or jumping.	AED 100
Opening the doors or attempting to access or leave Public Transport while it is moving between stations and stops.	AED 100
Carrying or using materials or equipment that may cause inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.	AED 100
Causing any distraction or obstruction to driver of Public Transport Facilities and Services while he is driving.	AED 200
Carrying Alcoholic beverages inside Public Transport and Public Transport Facilities and Services.	AED 500
Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside Public Transport and Public Transport Facilities and Services.	AED 1000
Using any security or safety device or tool, including emergency exits where it is not necessary.	AED 2000
Misuse of the emergency buttons	AED 2000

For more details, visit https://www.rta.ae/wps/portal/rta/ae/home/about-rta/fines

How to pay rta Dubai metro fines online or through email or customer care call centre?

Email procedure to pay rta Dubai metro fines

Customers can pay rta Dubai metro fines through email: ask@rta.ae
Send email along with the scanned copy of the notification of the fine and explain the reason for appealing the fine.
Once you sent the mail, you will receive an SMS from rta mentioning the case number and expected response date.

Procedure to pay rta Dubai metro fines through RTA call centre

RTA customer care support number: 800 90 90

Customers can pay rta Dubai metro fines through rta call centre: 8009090.
Voice instructions should be followed to continue the procedure
Customer’s call will be transferred to the customer service to complete the necessary details (personal details and the violation details).
Once the call is finished, you will receive an SMS from rta mentioning the case number and expected response date.

Procedure to pay rta Dubai metro fines through RTA customer happiness centre

Customers can pay rta Dubai metro fines through rta customer happiness centre located at Al Barsha, Al Manara, Al Kifaf and Al Tawar.
Customer can pay the fines immediately once received the payment slip from the inspector.

Procedure to pay rta Dubai metro fines through Dubai metro station