On 5th Jan 2019, our user wrote:
Beware of the late payment fee from Empower. While the usual bill value from Empower is in the range of 300-400 for my 1 bedroom apartment in Discovery gardens, Empower handed me a fine of AED 1050 as late payment fee. They disconnected the AC cooling connection and left my family without AC until the fine was paid up. They call this late payment fee as reconnection charge, but its all the same nevertheless. A 1050dh fine for late payment of a 400dh bill is outrageous.
Once I noticed this reconnection fee, I contacted the customer care and explained that the bill payment was delayed to salary delays from my company and that a 1050dh fine would be impossible to pay at that time. But they kept referring to the user agreement which I signed while signing up and said they cannot do anything about it.
One option they offered is to change the connection over from the house owner’s name to my name, by paying some odd 2000dh and they would cancel the 1050dh fee. Doesn’t make sense to get into deeper payment of 2000dh to clear a 1000dh fine. And there is literally no advantage of changing the connection into tenant’s name.
All said and done, I had to pay off the Dh1050 fine (aka reconnection fee) to get the AC line connected again. Guess they might send people in Lamborghinis to do the reconnection to justify the 1050 charge. Nearly a month later, a related topic arose on my friends circle and was shocked to see the number of people who got slapped with this fine. Be aware people. Do not waste your hard earned money by paying this “reconnection” fee to Empower. Stay alert with the bill dates and pay off the Empower bills on time within the due date.
– Anonymous Discovery Garden resident and Empower user
Editor: This story holds water as the reconnection fee is listed on Empower’s website. Be alert with the due dates.