Dubai Municipality Housing Fees Calculation: How to Check via WhatsApp?
Dubai residents can check their housing fee information through Dubai Municipality’s WhatsApp service without needing to visit a customer service centre. The service allows residents to ask questions, access municipal information and calculate housing fees using the municipality’s virtual assistant, Fares.
The Dubai Municipality housing fee calculation service via WhatsApp is useful for tenants, homeowners and new residents who want to understand the municipality charge included in their monthly Dubai Electricity and Water Authority (DEWA) bill.
Here is how to use the WhatsApp service, how Dubai housing fees are generally calculated and where to get help if the amount on your bill does not look correct.
What is Dubai Municipality’s Housing Fee Calculation Service?
Dubai Municipality offers a WhatsApp channel that allows residents to access information about municipal services. Its virtual assistant, Fares, can respond to enquiries and help users access available services, including housing fee calculations.
According to published information about the service, users can also track requests, check municipal information and report incidents through WhatsApp. It provides a convenient option for residents who want to check their housing fee without starting with an in-person visit.
Follow these steps to access the service:
- Save the Dubai Municipality’s WhatsApp service number: 800 900, to your phone and start a new conversation with the saved contact.
- Type “Hello” to start interacting with the virtual assistant.
- From the Main menu, Select ‘Inquiries and Information — Then ‘Housing Fee Calculation Service’.
- Choose the Customer Type: Tenant / Owner.
- Enter the required information. Based on your information, the system will display the payable housing fees.
- Provide any information requested by the assistant and review the response.
The options shown by the virtual assistant may change. If the housing fee calculation option is unavailable, contact Dubai Municipality directly for assistance.
How is the Dubai Housing Fee Calculated?
Dubai’s standard housing fee for many expatriate residential properties is generally calculated at 5% of the annual rental value. The amount is usually divided into 12 monthly instalments and collected through the DEWA bill.
- For tenants: The calculation generally uses the annual rent recorded in the tenancy contract.
- For owner-occupied properties: The municipality may use an assessed rental value.
Why Housing Fee Included in the DEWA Bill?
Many Dubai residents notice a municipality housing fee when checking their monthly electricity and water bill.
Although it appears alongside utility charges, the housing fee is calculated using the property’s annual rental value rather than electricity or water consumption.
For eligible properties, the annual amount is generally spread across monthly instalments. This allows residents to pay the fee over time rather than as one annual payment.
What are the services you can use?
You can access the following services through the Whatsapp platform:
- Track request status.
- Verify rumours related to Dubai Municipality.
- Get a response to all inquiries.
- Calculate your housing fees.
- Access important information.
- Report incidents and submit requests.
What If Your Dubai Municipality Housing Fee is Incorrect?
If your rent has changed or the housing fee shown on your DEWA bill appears incorrect, you can contact Dubai Municipality to check the recorded details.
Dubai Municipality lists an official service for adjusting housing fees on leased or owned residential units. The authority indicates a processing period of up to three working days for this service, subject to the application requirements.
To get help:
- Contact Dubai Municipality through its official WhatsApp channel.
- Call the Dubai Municipality contact centre on 800 900 (or) email at info@dm.gov.ae.
- Visit the official website at dm.gov.ae.
- Search for the housing fee adjustment service if you need to amend your residential fee.
You may need to provide property or tenancy information and supporting documents, depending on your application.
Frequently Asked Questions
1. What is the Dubai Municipality WhatsApp number for housing fee calculation?
The published Dubai Municipality WhatsApp service number is 800 900. Save the number, send “Hello” and follow the virtual assistant’s instructions.
2. How much is the Dubai Municipality housing fee?
The standard housing fee for many expatriate residential properties is generally 5% of the annual rental value. The amount is commonly divided into 12 monthly instalments.
3. Can I calculate my Dubai housing fee online?
Yes. You can use the WhatsApp service to access available housing fee information. You can also contact Dubai Municipality or use its official digital services for assistance.
4. Is the housing fee included in the DEWA bill?
Yes. Dubai Municipality housing fees are generally collected through the monthly DEWA bill.
5. Can I request a housing fee adjustment?
Yes. Dubai Municipality provides a service to request an adjustment to housing fees for eligible leased or owned properties. Supporting information may be required.
Final Words
Dubai Municipality’s WhatsApp service offers a convenient way for residents to access municipal information and enquire about housing fee calculations. Before budgeting for your monthly DEWA bill, check the annual rental value used for your property and confirm the amount with the municipality if you notice a discrepancy.