Udrive Dubai Car Share – Smart / Self drive Car Rental in Dubai Customer Care Phone number, Email, Daily / Monthly Charges, How to use, Parking information

Can you take / drive Udrive to Abu Dhabi / Ajman, Sharjah, Fujairah, Ras al kaimah?

  • Customers can use the car anywhere but they are required to start and end their trip in the same city / emirate
  • In Abu Dhabi, Sharjah, Ajman, cars are not allowed to end their trip in Dubai.
  • Udrive Starts from Abu Dhabi should end in Abu Dhabi only
  • Udrive Starts from Sharjah should end in Sharjah / Ajman
  • Udrive Starts from Dubai should end in Dubai only.

Udrive driving rules in other Emirates than Dubai

Can you park Udrive in any malls / airports / private parking / underground parking?

  • No, you cannot park Udrive vehicle in any malls / airports / private parking / underground parking

Can you use Valet parking for Udrive cars?

  • Valet parking can be used in the customer’s own cost.

Will it cost to fuel (Petrol/Diesel) the Udrive cars for customers?

  • No. Fuel cost is paid by Udrive.
  • In Dubai, you can use ENOC / EPPCO
  • In Abu Dhabi / Sharjah / Ajman, you can use ADNOC

Udrive Dubai Customer Care Phone number, Email

Phone: 800-udrive

Email:  customerservice@udrive.ae

How to report for any Lost items to Udrive Dubai?

Contact Udrive Lost & Found  Department for the lost item through email / phone

Phone: 800-udrive

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Email:  customerservice@udrive.ae

Is Udrive pay Salik for customers?

  • No. Salik should be paid by the customers

Can Udrive account be used by any other friend / family member?

  • No. Udrive account holder must use the Udrive car

Who is the founder / owner of Udrive?

  • Nicholas Watson – CEO & Co-Founder – Udrive UAE

Udrive Dubai Fees: Joining fee, Membership fee, Trip cost, Roadside assistance / tow charges, Accident charge

Monthly Membership

Free
Application / Joining Fee Free
Trip Fee

AED 3

Admin fees for Fines Less than or equal to 200 AED

AED 50

Admin Fee for any Fines between 201 AED to 1000 AED

AED 100

Admin Fee for any Fines greater than or equal to 1001 AED

AED 200

Admin Fee for Salik or any tollgate

AED 1

Udrive Intercity Fee for ending Abu Dhabi Fleet in Sharjah/Ajman and vice versa

AED 375

An additional fee for not providing a police report will be charged in case of an accident

AED 500

If the car is impounded/c by the police or any other government authorities, udrive shall levy an admin fee/towing charges.

Admin fee+ Towing Charges + Actual penalty and/or fine amount

Roadside Assistance fees/ towing and recovery fee

  • Flat fee for roadside assistance due to user error such as running out of gas, getting stuck in the sand.
 AED 350

Excess Loss of Use/Loss of revenue per day

  • Due to Delayed Police Report, Impounded Vehicle, Vehicle not Usable by Customers Fault

Actual Daily rental price of the car

Excess Amount in case of Accident (Please note that Udrive reserves the right to charge damage according to its own judgment)

Up to 4000 AED

Excess Amount in case of Accidents with the driver under 25 years or unauthorized driver

4000 AED +20% of the total claim

Excess Amount in case of Accidents (Total Loss)

4500 AED

Udrive Penalties / Fines

Cleaning Penalties

Tier 1

Trashing the car with dry litter: –

  • Dry Trash
  • Dirt on seats or floormats
  • Dry Items that produce odor or unhygienic

100 AED

Tier 2

Trash, stains, or items which require time and effort to clean the car.

Pet hair, cigarette ash, food that stains the seat or the interior.

Wet trash etc

100-400 AED

Tier 3

Requires Deep Cleaning Internal and/or external.

 

Stains in multiple areas of the car, Hard to clean stains, Liquid stains, Wet food stains, Trashing cars with odor-causing items.

450 AED

*Udrive reserves the right to impose a cleaning penalty of any tier based on its discretion.  

Parking Penalties

Relocation fee if the trip has ended in the operating city of the car inside a

  • Mall parking, valet parking, underground parking, parking in private parking lots.

200 AED

Relocation fee if the trip has ended outside the city of the car.

Eg: Trip started from Dubai and terminated  in AbuDhabi 

 

350 AED

* Please refer to our Parking structure 

Other Penalties

Drained battery

(Due to leaving the headlights on)

100 AED

Drained + Replacement of battery

300 AED Or Actual cost of battery

(whichever is lower)

Returning the car with a fuel level under 15%

100 AED

Lost Keys

Actual Cost of key + 200 AED

Unsecured Vehicle

  • Door Open
  • Key in the ignition
  • Open Trunk/boot
  • Open Windows
  • Open Sunroof
125 AED

Smoking inside the vehicle (leaving ash, cigarette buds)

500 AED

Fees

Monthly Membership Free
Application / Joining Fee Free
Trip Fee

3 AED

Admin fees for Fines Less than or equal to 200 AED 50 AED
Admin Fee for any Fines between 201 AED to 1000 AED 100 AED
Admin Fee for any Fines greater than or equal to 1001 AED 200 AED

Admin Fee for Salik or any tollgate

1 AED

An additional fee for not providing a police report will be charged in case of an accident

500 AED

If the car is impounded by the police or any other government authorities, udrive shall levy an admin fee, towing charges.

Admin fee+ Towing Charges + Actual penalty and/or Fine

Roadside Assistance fees/ Towing and recovery fee

  • Flat fee for roadside assistance due to user error such as running out of gas, getting stuck in the sand.
 350 AED

Excess Loss of Use/Loss of revenue per Day

  • Due to Delayed Police Report (more than 5 days),
  • Impounded Vehicle, Vehicle not Usable by Customers Fault

Actual Daily rental price of the car

Excess Amount in case of Accident (Please note that Udrive reserves the right to charge damage according to its own judgment)

Up to 4000 AED

Excess Amount in case of Accidents with the driver under 25 years or unauthorized driver

4000 AED +20% of the total claim

Excess Amount in case of Accidents (Total Loss)

4500 AED

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