The Helpdesk software module coordinates the process of registering, assigning, and resolving any service requests and problems that are reported in a facility or organization.
Below are the 10 ten best help desk software:
1. RIBS Technology:
It is a reputable leading software development firm based in the United Arab Emirates that is ISO 9001:2015 certified. We provide cost-effective Enterprise Software and Digital Solutions & Services backed by expert experience. Following are the features :
- Self-registration, telecalls, and BMS / BAS Alarms are all options for booking calls via email.
- Register issues, service requests, and so on.
- Prioritization based on the nature of the flaws
- Assign requests, distribute them and keep track of them.
- The operator’s own assignment.
- Work orders are created, tracked, and closed.
- Management of an incident, a problem, or a change
- For issue, change, and incident management, ITIL compliance is required.
2. Time Chart:
TimeChart ticketing is one of the best help desk ticketing software because it has everything needed in a help desk support/ CRM software application. It assists in daily operational activities by handling customer complaints, requests, and completion, and it is one of the best help desk ticketing software.
It’s a multi-layered solution that can be used by customers, employees, or executives. TimeChart is a powerful tool that may help a company streamline payroll operations and revolutionize the way time data is gathered, used, and reported.
Features of Time Chart:
- Easy Deployment: Depending on your business needs, you can host on the cloud or on-premises. It might be on-premises or in the cloud, but either way, it benefits the firm by reducing work pressure on the help desk and saving time and effort.
- Customizable: Integration with your accounting and payroll software. The end result for the entire organization is to have all data in one place. The data produced by TimeChart can be readily imported by your existing Payroll or ERP systems.
- Increase Productivity: Time tracking can help you be more productive. Pay only for the services you require, and customize the features for each of your users. Processes attendance data in a faster and more efficient manner.
- Real-Time Data: Customer retention is aided by better and more timely services. Because all acquired data is synchronized in real-time, work delays are a thing of the past.
- Multilingual: It can be used in a variety of languages and environments.
The fundamental component of excellent customer service is helpdesk software. Your customer service is not only incomplete but also practically ineffectual without it. Businesses can consolidate client dialogues across different channels into one location, keep track of all customer requests, and connect with them on the channel of their choice to efficiently address all of their customer support concerns with the correct helpdesk ticketing system. Any customer-centric organization’s backbone is its customer service department.
Features of Ameyo:
- Make Customer Service Tickets for a Variety of Channels
- All-in-one interface for all tasks
- Decide which tickets should be served first.
- Ticketing Operations Can Be Automated
- Get a Glimpse of the Most Important Helpdesk Metrics
- Keep the conversation in the context
- Bots with artificial intelligence.
For MSPs and IT professionals, Atera is a cloud-based all-in-one remote monitoring and management (RMM) platform. Atera has everything you need to tackle your clients’ most difficult IT issues in one place. Atera’s fixed-cost pricing approach enables IT organizations of all sizes to expand without incurring additional fees. Try 30- days free trial.
Following are the Features :
- Monitoring and Management from afar (RMM)
- Automation of Professional Services (PSA)
- Remote Access that is best in class right out of the box
- Network Exploration
- An all-in-one mobile application
- Patch Management is the management of patches.
5. Connect Wise:
ConnectWise Manage lets you develop a more lucrative business by allowing you to avoid working on separate platforms. There will be no more double data entry, inefficient personnel, manual invoices, or the inability to track client service concerns accurately.
Features of Connect Wise:
- Incident Management
- Interaction Tracking
- Knowledge Base
- Capacity Monitoring
- Event Logs
- IT Budgeting
All of your clients’ needs are met with a fully integrated customer service suite. Live Chat, SMS-to-chat, Chat Bots, Email management, Knowledge base management, VoIP Call Management, and contact center analytics are all included in one package. Installation is quick and uncomplicated, and there are no setup fees or contracts.
Features of Livehelpnow:
- The only help desk platform on the market that supports Embedded Windows is LiveHelpNow.
- Our system can generate reports on a variety of topics, such as agent performance, website efficiency, visitor traffic, survey results, lead trends, and inquiries.
- The Conversion Tracking Tool from LiveHelpNow will show you the outcome of each conversation as well as the catalyst for each conversion.
- Automated tagging will provide an additional layer of significance to the data that has already been collected.
- Customizable surveys will measure more than just your customers’ overall satisfaction.
7. Herbie IT HelpDesk
Herbie HelpDesk is available to assist you at any time and from any location to swiftly handle IT issues and reduce lost productivity. It can free up IT personnel’s time by performing non-productive chores such as password resets, answering FAQs, arranging meeting rooms, troubleshooting, and ticket creation.
Features of Herbie :
- Herbie can communicate with customers and respond to their questions considerably more quickly.
- Herbie, an IT helpdesk chatbot in India, can communicate in a human voice 24 hours a day, 7 days a week.
- Chatbots for helpdesks are frequently swamped with requests from a variety of industries.
- Herbie works in real-time, thus any assignment that necessitates the assistance of an executive is assigned to them.
- Herbie IT Helpdesk is a ready-to-use virtual assistant that can be integrated into your existing CRM system.
- Herbie supports multi-factor authentication, which uses a one-time password (OTP) to verify the user’s device identification as well as the company identity.
SysAid develops IT and enterprise service management software that boosts IT agent efficiency improves end-user satisfaction and adds value across the organization. Wherever there is service, SysAid helps things run smarter. From HR to Healthcare, and everything in between, SysAid makes things operate smarter. As a result, teams across your digital workspace must stop stalling and begin driving innovation ahead.
Following are the features:
- Service Automation employs artificial intelligence (AI) that is based on a decade of real-world usage data from over 4,000 businesses.
- Your IT organization’s tickets are automatically sorted, prioritized, and given to the most relevant individual or resolution group.
- With a simple click of a button, SysAid’s built-in orchestration platform automates your work across the business, application, and infrastructure layers.
- Transform manual tasks across the entire business into smooth automation from start to finish with process automation.
- Manage all of your IT assets from your service desk, and resolve issues faster because each ticket already contains all of the asset data and records you require.
Hundreds of the most innovative apps and products use Sendbird’s chat, voice, and video APIs to power discussions and communities. Developers are more productive because of Sendbird’s feature-rich platform and pre-fab UI components. Productive processes are enabled by a seamless ticket routing system and an easy-to-use dashboard, which strengthens client interaction.
Features of Sendbird:
- MultiChannel Support
- Ticket Management
- Agent Productivity
- Proactive chats
- Iframe sidebar
10. Live agent
With LiveAgent, the most reviewed and top-rated help desk software for SMB in 2021, you can stay on top of all customer requests and inquiries. LiveAgent has over 150 million users worldwide and offers the quickest chat widget on the market.
Features of Live Agent:
- Ticketing system
- Universal inbox
- Hybrid ticket stream
- Automated Ticket distribution
- Time tracking