How to file a complaint or claim against a Government Entity in Dubai, UAE? Procedure, Documents required

What is considered as a complaint or claim against a Government Entity in Dubai, UAE?

A written complaint expressing dissatisfaction with actions or decisions taken by a government entity that negatively impacted the complainant’s legal position or interests. The complaint outlines the specific grievances and requests remedies from the government entity to rectify the situation.

List of Government Entities you can file a complaint / claim in Dubai

Authorities at the local level in the Emirate of Dubai (e.g. Government Departments, Public Establishments and Public Authorities).

What are the required documents to file a complaint or claim against a Government Entity?

  • A claimant’s statement of claim, signed by the claimant or the claimant’s legal agent, detailing the circumstances, supporting documentation, and remedies sought from the government entity.
  • Fill out the form titled “Complaint Against a Local Government Entity.” Click here
  • The complainant’s identification documents (UAE ID, a current passport, a current business licence, or a power of attorney if the complaint is filed on the complainant’s behalf).
  • All the complaint or claim’s supporting documentation.

Procedure for filing a complaint or claim with the Department against a Government Entity

Fill out the “Complaint Against a Local Government Entity” form on the Department’s website and submit it with the necessary paperwork, or send the paperwork and pleadings to the following email address: contact@legal.dubai.gov.ae

Step 1:

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  1. Visit https://cms.legal.dubai.gov.ae/en/Website/Pages/ComplaintAgainstGovernmentEntity.aspx
  2. Enter the Complainant full name, address, contact number, email
  3. You will receive an OTP to proceed
File-a-Complaint or claim against a Government entity in Dubai-UAE
File-a-Complaint or claim against a Government entity in Dubai-UAE

Step 2:

  1. Enter the entity details (search the entity name in the box and select)
  2. Describe the details about the complaint
File-a-Complaint or claim against a Government entity in Dubai-UAE-Enter entity details
File-a-Complaint or claim against a Government entity in Dubai-UAE-Enter entity details

Step 3:

  1. Attach the required documents and submit
File-a-Complaint or claim against a Government entity in Dubai-UAE-upload documents
File-a-Complaint or claim against a Government entity in Dubai-UAE-upload documents

What will happen if the complaint or claim against a Government Entity does not meet the requirements for consideration?

  • After receiving a complaint, the Department will examine it.
  • If the complaint doesn’t fulfil the criteria for consideration, the complainant will be informed and given instructions to finish the complaint’s needs by attaching the necessary paperwork, giving the necessary data to carry out the procedures, and contacting the responding government entity.
  • The complainant will be given five working days to fulfil the requirements.
  • If the requirements are not fulfilled or the complainant does not respond, the complaint will be removed from the system and the complainant will be given the option to resubmit it once the requirements for consideration are met.

What are the procedures taken by the Department should a complaint meet the requirements for consideration?

  • The claim or complaint will be enclosed in a letter addressed to the government entity with a deadline for a response of 15 days within a week, according to the Government of Dubai Legal Affairs Department.
  • To ascertain the facts and the legitimacy of the complaint, the Department will investigate the claim objectively and determine the legal positions for both the complainant and the responding government entity.
  • After reviewing the complaint or claim, the Department will try its best to reach a resolution amicably. If this is not possible, the Department will draft an amicable settlement agreement, which must be signed by both parties, to document the settlement and bind either party to the other.

What is the processing time?

According to the Government Claims Law No. 3 of 1996 and its revisions, the Department follows all applicable procedures and tries to resolve the disagreement within two months of the claim’s filing date.

What will happen if a complaint or claim against a Government Entity in Dubai is not valid?

The Department offers advice to the Government Entity on how to improve its legal position and resolve the complaint with the complainant amicably. It suggests suitable options to help the two sides come to an agreeable agreement.

What will happen if a claim filed against a Government Entity in Dubai by the complainant is not valid or has no legal ground?

The Department informs the claimant of his legal rights, provides the Government Entity’s response and the legal justifications for it, as well as any other legal points it deems crucial, in order to make it clear to the claimant that the claim is invalid.

The goal is to provide the claimant with enough information to enable them to decide whether to pursue their claim or to completely waive it and choose not to file a lawsuit.

Does the Department issue any decisions about the complaint or claim?

The Department does not make decisions about the claim; instead, it provides recommendations to the parties and works to resolve the conflict amicably.

Where can you send for the complaint or claim against a Government Entity in Dubai?

The following channels may be used to file a complaint:

  1. Paying a personal visit to the department’s location: H.H. Rulers Court– Fourth Floor – Al Fahidi Road – Dubai – United Arab Emirates. P.O Box : 446
  2. On the department’s website online .
  3. Through smart application
  4. Telephone Number: +971 4 3533337
  5. Email: Dispute.Settlement@legal.dubai.gov.ae Or contact@legal.dubai.gov.ae

 

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