Business Process Analyst / Program Analyst – Manpower Middle East

Posted on Finance & Consulting

Job description / Role


As IS systems analyst, you will establish and maintain constructive relationships with IS team and Business functions, understand current and future business requirements, identify systems and solutions to facilitate business functions’ activities, deploy new solutions and support existing commercial portfolio.

• Convert business requirements into systems requirements, help to formulate scope and objectives for solutions, assess cost, time and resources, define the priorities
• Identify the optimal mix of solutions to achieve business objectives to properly assess risk and impact of solutions on applications portfolio, other business and IS functions
• Translate business drivers into project plans/portfolio roadmaps that articulate and prioritize the changes required to application services on a short-term/medium horizon
• Establish and maintain partnership with IS project team members, central IS applications/technology/service delivery teams, providing regular updates to ensure the portfolio of applications is managed and developed to deliver agreed business needs. Keep partnership with relevant business functions.
• Participate in briefings with 3rd party vendors, manage vendor relationships & budgets
• Create/maintain systems/services documentations, training programs/materials, operating manuals
• Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services
• Follow incident/change/problem/release management procedures for appropriate solution portfolio



Desired Skills and Experience:

• University degree in computer science / engineering / business administration or equivalent
• 2-3 years’ experience in IT Service Management within a large multinational company
• 1-3 years’ experience in projects delivery is a plus
• PMI or Agile project management experience is a plus
• Experience in Microsoft, SQL Server, field force systems, BI is a plus
• Knowledge of ITIL principles (certification is a plus)
• Working experience in digital projects, knowledge of digital marketing/ technology/online/mobile and industry trends is a plus
• Strong analytical, communication & presentation skills, good team player
• Ability to think “outside the box”


• No direct reports

Work relations:

• GCC IS, GCC Commercial functions, GCC markets commercial teams, 3rd party vendors, IS central teams

Focus areas:

• Customer centricity, Continuous improvements, Collaboration, Agility, Quick learner, dealing with ambiguity


About Company

Manpower Middle East

Job Information

Status: Open No of vacancies: 1 Job type: Full Time Job level: Mid level Years of experience: 2-3 Salary: AED0 / Publish date: 12 Jan 2019

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